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How Do I Choose The Right Contractor?

In our industry, that is the million dollar question. It all boils down to TRUST. You know you’ve made a good decision when you selected a contractor that helped you understand your system is more than just shiny new boxes that all do the same thing. When you find someone that looks beyond the “equipment” and takes the time to look at your whole house as an interactive system, the rest of the benefits usually follow. You can be confident the quality will be good, that they will do what they committed to. You will also get more than what you paid for. When a contractor provides measured results, you can be assured that you will get the comfort, safety, and efficiency you expected. Find someone that cares enough to measure the invisible results of their work and you’ll know you made the right decision.

What Questions Should I Ask My Contractor?

At PROTOCOOL Cooling Solutions, we provide honest answers and information to help you make smart decisions. We encourage you to ask as many questions as needed until you’re comfortable, including basic questions such as cost, procedure, and what you’ll be getting for your money. Along with providing the cost of our services and how long they will take, we keep you informed of what we’re doing and why. We make sure you’re satisfied with your choices, investment, and the outcome, and are happy to discuss any concerns, needs, and expectations. Our NATE-certified technicians are not only experts in the field but dedicated to exceptional customer service. 

What’s The Most Important Attribute I Can Look For In A Contractor?

Trust. You can tell a lot about any contractor by how they deal with you before you “sign the contract.” Your participation in the buying process should lead you to trust them before you agree to do business together.

What Kinds Of Things Should The Contractor Be Looking At?

Most of what you buy from an air conditioning contractor is invisible. The list includes cooling, air circulation, energy efficiency, safety, clean air, and most important, comfort. Comfort Institute member contractors measure these invisible characteristics and provide reports that assure that you get what was promised. Make sure your contractor has the ability to do this for you.

How Can I Get A Low Price?

You can always buy for less. The more shortcuts a contractor takes, the lower they can drive down the price. Remember, you’re the one who makes the decision about what to buy and you are the one who will live with the results. Low price rarely assures long-term satisfaction – especially when buying a customized service that you’ll have to live with for many years. A good job at a fair price is better than a bad job at any price. But once you clearly see what you’re buying, you’ll often want the “peace of mind” that comes with doing things the right way…even if it costs a little more.

Why Is A “Heat Load Calculation” Important?

We don’t overlook the importance of heat load calculations. At PROTOCOOL Cooling Solutions, we strive to perfectly meet your specific requirements through accurate HVAC design. The priorities of the heating/cooling system are filtration, temperature, humidity, air circulation, proper ventilation, interior zoning demands, and energy efficiency. You’re going to enjoy superior comfort, air quality, and return from your investment when the heating and cooling system are the ideal type and size. The air distribution system must be properly designed and implemented. Factors such as attic insulation, cubic feet of air space, window type and direction, roofing type, occupancy, and much more must be considered to ensure a satisfying end result.

Isn’t Bigger Equipment Better?

Keep in mind that bigger isn’t necessarily better when it comes to HVAC equipment. Oversized equipment not only costs more to purchase and install, but often provides inferior comfort.  Constant cycling results in unpleasant temperature swings within a single room and between different rooms. A system that’s too big can also cause problems with humidity control and lead to concerns with mold growth, aggravated allergy symptoms, and respiratory problems. Plus, the system will cost more to run. The frequent start up and shut down or short-cycling increases wear and tear, chance of malfunction and operating costs. When you call on PROTOCOOL Cooling Solutions, we make proper equipment sizing a priority.

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